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ORDERING AND SHIPPING INFORMATION
PRIVACY INFORMATION
What
information do you need when I order? GENERAL INFORMATION
Can I expect high
quality from BeautifulDoll.com? I got a message that said there was a problem with my cart...what does that mean?
Start by looking for the clothes you want. You can start out in specific categories with either image or text links. From there you enter our online catalog and shopping cart. When you find an item you want, all you have to do is hit the "Buy Me" button to add it to your cart. When you are ready, you can order by pressing the "Check Out" button and filling in the online form. We process credit cards through our own server and PayPal orders through PayPal's secure servers. You need a PayPal account to purchase this second way. If you prefer to mail a check or money order, contact us for assistance. Please note that we do not ship your order until your payment has been received.
What are the shipping charges in the US?
$5.95 flat fee for all orders.
Normal shipping is via USPS Priority Mail. We DO NOT ship outside the United States. All in stock orders typically ship on or before the following business day. If you see it on the website it is in stock...occasionally there may be an error in our inventory. In that case we will contact you to sort things out. Special note: If a package is sent to the correct shipping address, but is returned to us as "refused" or "undeliverable" the customer is responsible for additional shipping costs to receive the order.
We do not ship outside
the US. Yes! We prefer that you order via the internet as that automates the process and helps us keep our costs down. If you'd prefer to talk via phone, email us with a phone number and best time to call and we'll get hold of you on our dime!
We ship most orders via United States Postal Service and use Priority Mail. This gets to most places in the United States within 3 to 5 business days. Furniture ships via Parcel Post, and can take 4-10 days to arrive depending on your location.
No...but all of our packages are neatly wrapped in pink tissue paper and sealed with a gold label. When a package is shipped to someone other than the person who ordered it, we send a "Gift Receipt" which removes all credit card and price information.
What dolls do your clothes fit?
Important note: If you see the following message: "A problem has occurred while PDG Shopping Cart was processing your request. There is not enough product in stock to place in your cart, and this product cannot be backordered." We are out of stock in that particular item.
Do you make everything you sell? Not anymore. We started out by making every single outfit (and sometimes the matching shoes) but as time went on, and with the growth from the internet, we could no longer meet the demand. We started commissioning others to use our fabric and patterns and we still have lots of product on line from them. Later, we started buying from very reputable, high quality manufacturers. So, we have a mixture of all of the above on our website but even if we don?t make every outfit we believe we have a talent in picking out what the girls love and would only sell items that we would take the time to make ourselves. We hope you agree.
If you still have questions, email us at info@beautifuldoll.com
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